At iKOOLCORE, we're thrilled about our latest offerings, including the top-notch homelab pfsense box, opnsense box, and virtual machine or cluster. While we aim to launch our products without delays before mass production, there might be slight delays due to supplier issues. In such cases, we'll provide updates on our official Twitter account.

Pre-orders are offered on some selected products and merchandise.This offer allows you to pre-order a certain item early before it's release and having it automatically delivered to you immediately after it's release.

• Benefits:
  Firstly, when you pre-order a specific product through the iKOOLCORE online store, you secure an item for yourself ahead of its official release, alleviating concerns about it selling out.
• Secondly, you avoid the potential slowdowns on the release day.
• Thirdly, upon pre-ordering a product, we guarantee to ship it on the very day it arrives at our store, ensuring you'll be among the first to own it, ahead of the crowd.
• Fourthly, take advantage of our pre-order promotion, which includes free shipping and exclusive pricing.

Please Note:
Be aware that due to the nature of our industry, estimated shipping and availability dates may change unexpectedly. Companies occasionally postpone the launch dates of new products for various reasons, which are beyond our control.

While IKOOLCORE cannot be held responsible for shipping delays resulting from changes, you will be promptly notified of any adjustments. Please consider this prior to placing your pre-order.

You will be charged the full price of the item on the checkout page. The total on the checkout page represents the final amount required for a successful pre-order, with no additional charges later.

If you wish to cancel your pre-order and it has not yet been shipped, please contact us, and we'll assist you promptly.

We are always seeking to help of our customers, If there is any product that is not available on our website, please do not hesitate to contact us at ikoolcore@gmail.com and our team will help acquire it for you from the best local retail stores at the best prices. All our products are 100% authentic and covered by a genuine warranty. 

If you are not satisfied with your purchase and the product is still in brand-new condition, we can arrange a partial refund which will include the item price minus shipping costs. You will be responsible for paying the shipping costs and customs duty for returning your item. 

If it is plastic sealed when you get it, it should remain plastic sealed.

Please contact us within 14 days of receiving your order for a return authorization. (confirmed by shipping tracking history)

iKOOLCORE warrants to the original purchaser that the Product(s) shall be free of any defect in material or workmanship for a period of one year for labor.

Should the Product(s) supplied by iKOOLCORE prove defective because of improper workmanship or material as reasonably determined by us, iKOOLCORE agrees, at its option, to either repair or replace the Product free of charge, excluding any shipping or handling charges.

This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use that is not intended. There are no warranties other than expressly set forth herein.

THE WARRANTY DOES NOT APPLY TO THE FOLLOWING:

• Damage due to user negligence, accidents, disassembly, water damage, misuse, abuse, alterations, or vandalism.
• Improper or inadequate maintenance.
• Failure to perform required preventive maintenance.
• Use not following the 'User Guide' or any additional safety, use, or warnings included in the product materials.
• Unauthorized modification or commercial use.
• Damage in return transit.
• Unsupervised use by children under 18 years of age.
• Accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties.
• Products that are altered or repaired by anyone not authorized by iKOOLCORE.
• Usage not following instructions accompanying the Product(s).
• Failure to perform required preventive maintenance, including but not limited to backups, problems caused by the use of software, parts, and components not supplied by iKOOLCORE, weather conditions, lightning, fire, water, or any acts of nature.

Furthermore, iKOOLCORE is not liable for incidental or consequential damages of any nature resulting from the use of this product, and any liability shall not exceed the purchase price of the product.

Disclaimer of Warranties - Except as set forth herein, iKOOLCORE disclaims any and all warranties and representations other than those explicitly specified in this contract; any warranties, if separately provided in writing, are extended only to the Buyer whose name is shown on this invoice/contract. Warranties do not cover product damaged by external causes, including accidents, abuse, misuse, improper installation, problems with electrical power, acts of third parties, products that are altered or repaired by anyone not authorized by iKOOLCORE, usage not following instructions accompanying the Product(s), or failure to perform required preventive maintenance, including but not limited to backups, problems caused by the use of software, parts, and components not supplied by iKOOLCORE, weather conditions, lightning, fire, water, or any acts of nature; iKOOLCORE shall not be obligated to provide any warranty service or obligations unless the customer has paid its invoices in full under this or any other iKOOLCORE invoice. iKOOLCORE shall have the sole discretion in determining whether the Product is covered under the warranty for labor and/or warranty for parts.

Governing Law - This contract shall be governed and construed per the laws of the People's Republic of China. Buyer agrees that competent courts in the People's Republic of China shall have exclusive jurisdiction over any legal action concerning this contract. In the event of any dispute related to this contract, the prevailing party shall be entitled to reasonable attorney's fees and costs.

During the warranty period, please reach out to our customer service at ikoolcore@gmail.com with your order number and specific inquiries. Kindly provide a detailed description of the issues you've encountered.

Kindly contact our customer service at ikoolcore@gmail.com, providing your order number and reason for the return. Ensure that you package the product securely.

When returning an item, it must be in the same condition as when received, and you should include the following items in the same condition as received:

• All original packaging, including boxes, bags, and tags
• Accessories such as cords and remotes
• Certificates, manuals, and warranty cards
• Any 'Free gifts' or bonus items
• All components included in a bundle