Shipping policy


Last updated: September 2026

Thank you for choosing iKOOLCORE. We are committed to delivering your order reliably and efficiently, wherever you are in the world. This Shipping Policy explains order processing, shipping options, delivery estimates, tracking, customs, failed delivery, loss or damage, and how to contact us.

1 Order Processing Time

All orders are processed within 3–7 business days after payment confirmation. Once shipped, carriers may take an additional 1–3 business days to publish tracking updates.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional events, or periods of unusually high volume, processing may take longer.

If your order is significantly delayed, we will notify you by email. For address changes, contact us as soon as possible with your order number; we cannot guarantee that a change can be made after payment.

2 Shipping Rates & Delivery Estimates

Shipping costs are calculated automatically at checkout based on your destination, chosen shipping method, and package details. The estimated delivery times shown below refer to transit time after your order has shipped. They are estimates, not guarantees; weekends, public holidays, customs clearance, and carrier capacity may extend actual delivery.

i Please note: iKOOLCORE does not ship to P.O. Box addresses or APO, FPO, or DPO military addresses. Orders using these addresses will be flagged by our system and cancelled before shipment.
Shipping Zone Shipping Method Shipping Cost (Base) Est. Delivery Time
United States Standard Shipping $12 7–21 Days
United States Fast Shipping $35 5–7 Days
US Alaska / Hawaii Standard Shipping $35 7–21 Days
United Kingdom Standard Shipping $15 7–21 Days
Canada Standard Shipping $15 7–21 Days
Australia / New Zealand Standard Shipping $18 7–21 Days
France Standard Shipping $17 7–21 Days
Germany / Italy / Austria Standard Shipping $17 7–21 Days
Denmark / Finland / Netherlands / Poland / Sweden Standard Shipping $17 7–21 Days
Norway Standard Shipping $17 7–21 Days
Additional European Destinations
Belgium, Croatia, Czechia, Greece, Iceland, Ireland, Luxembourg, Portugal, Romania, Spain, Bulgaria 		Standard Shipping $17 7–21 Days
Other European Territories
Gibraltar, Hungary, Jersey, Kosovo, Latvia, Lithuania, Malta, Slovakia 		Standard Shipping $20 7–21 Days
Switzerland Standard Shipping $17 7–21 Days
United Arab Emirates Standard Shipping $20 7–21 Days
Singapore Standard Shipping $15 7–21 Days
Japan Standard Shipping $15 7–21 Days
Thailand Standard Shipping $15 7–21 Days
South Korea Standard Shipping $12 7–21 Days
Hong Kong SF Express $10 3–7 Days
Taiwan SF Express $12 5–10 Days

The destinations, shipping methods, base costs, and estimated times above may change due to route or pricing adjustments by our logistics partners and may not always be reflected immediately. The price shown at checkout is final for your order. European labels are pricing groups only and do not determine customs or tax treatment.

3 Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information typically becomes available within 24–72 hours after shipment.

If tracking has not appeared after 72 hours, please contact us and include your order number.

4 How Delivery Is Confirmed

International shipping is a multi-step process that typically involves three or more parties. The official final-delivery record maintained by the local last-mile carrier is the basis we use to determine whether a package has been delivered.

i Example: For a package sent with YunExpress to the Netherlands, YunExpress transports the package from our warehouse into the Netherlands and may hand it over to a local carrier such as DHL for final delivery. In that case, DHL is the last-mile carrier and assigns a local DHL tracking number for the final leg. Both you and our support team can use that local tracking number to check delivery status.

The last-mile carrier varies by destination country or region. If there is a delivery dispute, compare both the international tracking number we provide and the local tracking number shown by the last-mile carrier.

5 Package Marked Delivered but Not Received

If tracking shows the package as delivered but you do not have it, please follow these steps:

  1. Check all possible delivery locations, including your mailbox, parcel locker, front desk, mailroom, reception area, porch, doorstep, safe place, and with household members or neighbors.
  2. Contact the local last-mile carrier directly using the local tracking number. Request its delivery record, proof of delivery, and an investigation. If the carrier asks you to contact the sender instead, file a complaint and request a reference number.
  3. Contact iKOOLCORE support with your order number, the international tracking number, the local tracking number, and the carrier’s response if available. We will provide the original shipping label used for the last-mile leg and can request an international investigation through YunExpress.
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Local carrier responsibility: The local carrier cannot transfer its delivery responsibility by telling you to contact the seller or sender. It remains responsible for completing final delivery to the correct recipient and address, maintaining and providing delivery records and proof of delivery, investigating missing-package reports, and resolving complaints or compensation in line with its terms and applicable law.

Seller responsibility: For purposes of this Shipping Policy, we consider the seller’s delivery obligation complete once the local carrier’s official tracking record shows delivery. Events after that record may include theft, a neighbor taking the package by mistake, someone opening the package and taking the contents, an error or omission by a local delivery employee, or delivery to the wrong address. iKOOLCORE is not responsible for and cannot control those events.

Our assistance: We can provide the original shipping label and request an international investigation through YunExpress, the party that hands the package to the local carrier after it arrives in the destination country. We cannot file a complaint with the local carrier or locate the package on your behalf; those steps must be taken by you directly. International investigations can take time and may not always produce a satisfactory result. Nothing in this section limits any consumer rights available under applicable law.

6 Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. Unless the fee is collected or prepaid at checkout, the customer is responsible for payment.

i United States: Eligible shipments to the U.S. are currently within a duty-exempt threshold, so most customers will not be charged additional customs fees. This threshold can change and is determined by U.S. rules at the time of import.

European Union (EU): For eligible EU orders, we use the IOSS (Import One-Stop Shop) system to collect applicable VAT at checkout. IOSS eligibility can vary by product, order value, and destination, so the carrier or customs office may still contact you about additional fees or information in some cases. Switzerland and some non-EU European territories follow different procedures.

Other European Countries: For European countries outside the EU, customs procedures and charges vary by country. We cannot guarantee that no additional duties, taxes, or handling fees will apply.

Rest of the World: For all other destinations, customs duties, taxes, and fees may be imposed by the destination country and are the responsibility of the customer. Check with your local customs office before placing an order.
! Customs requests: If customs or the carrier asks for information or payment, respond promptly. Failure to respond may delay delivery or lead to storage fees, return, or disposal. iKOOLCORE cannot control customs inspection decisions or release times.

7 Failed Delivery, Incorrect Address & Rejected Packages

Customers are responsible for providing an accurate name, address, phone number, and email address, for monitoring tracking updates, and for collecting the package from the local carrier within its stated deadline.

A package may fail delivery for any of the following reasons:

  • Incorrect or incomplete shipping address
  • Customer refusal to accept delivery
  • No one available to receive the package
  • Failure to collect the package from the local carrier or post office

Address changes:

  • If your order has not shipped, email support immediately with your order number and the corrected address. We cannot guarantee that a change can be made.
  • If your order has already shipped, contact the carrier directly with the tracking number. If the carrier returns the package to us, we will review the available options and inform you of any applicable costs.

Any additional shipping, return, tax, storage, or handling costs resulting from these circumstances will be the customer’s responsibility.

! Package Recovery & Reshipping: If the package can be recovered or redirected, additional costs may apply, including return shipping fees, local handling fees, taxes, and the cost of resending the package.
! Package Disposal: If the package cannot be returned and is disposed of by the carrier, you may be held responsible for the full value of the shipment.

We strongly recommend double-checking all shipping details before placing every order. If an order is returned, refused, or disposed of for one of the reasons above, refund eligibility is determined under our Refund Policy.

8 Damaged, Lost, or Stolen Packages

International shipments pass through several parties, so the correct process depends on when and where the issue occurs:

  1. Damaged on arrival: Contact us within 7 days of delivery. Send your order number and clear photos or videos of the outer box and the item. Keep all original packaging and damaged items. We will assist with the carrier claim process and advise you of the next steps available under our Refund Policy or warranty terms.
  2. Lost in transit: If there is no delivery scan or the carrier confirms the package cannot be located, contact us. We will investigate with the originating carrier or YunExpress. You may also need to submit a claim with the local carrier, especially if the loss occurs during final delivery.
  3. Stolen after confirmed delivery: Contact the local last-mile carrier first, request an investigation and proof of delivery, and file a local police report where appropriate. Then contact us. We can provide the original shipping label and request an international investigation through YunExpress.

Except as required by applicable law, iKOOLCORE is not responsible for loss, theft, or damage caused by a carrier or occurring after the local carrier confirms delivery. We will provide reasonable documentation and coordinate international investigation where available.

i What to include when contacting us: order number, tracking numbers, photos or video, the carrier’s response or claim reference, and a police report number if one has been filed.

9 Delivery Delays

Delivery times are estimates provided by shipping carriers and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including:

  • Customs clearance procedures
  • Weather conditions
  • Carrier operational delays
  • Public holidays in the destination country
  • Incorrect or incomplete shipping information
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If your package is delayed:

  1. Check both the international tracking number and the local tracking number.
  2. Respond promptly if the carrier or customs office requests information or payment.
  3. Contact us with your order number and tracking numbers if the upper end of the estimated window has passed without a delivery scan, or if the tracking status has stalled or indicates a delivery problem. We will investigate and provide an update based on the carrier’s response.

10 Consumer Rights

Nothing in this Shipping Policy limits or excludes any statutory rights you may have under applicable consumer protection law. If local law requires a different outcome in your country or region, contact us and provide the relevant order, tracking, and carrier information so we can review the case.

11 Contact Us

For shipping questions or delivery issues, contact our support team. To help us respond quickly, please include:

  • Your order number
  • A brief description of the issue
  • Photos, carrier references, or a police report number if applicable

Email: service@ikoolcore.com