Shipping policy


Last updated: July 2026

Thank you for choosing iKOOLCORE. We are committed to delivering your order reliably and efficiently, wherever you are in the world. This Shipping Policy explains our shipping methods, estimated delivery times, and related terms so you know exactly what to expect.

1 Order Processing Time

All orders are processed within 3–7 business days after payment confirmation. Once shipped, carriers may take an additional 1–3 business days to update the tracking information online.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional events, or periods of unusually high volume, processing times may be extended. If a significant delay affects your order, we will notify you by email.

2 Shipping Rates & Delivery Estimates

Shipping costs are calculated automatically at checkout based on your destination, chosen shipping method, and package details. The estimated delivery times shown below refer to transit time after your order has shipped.

i Please note: iKOOLCORE currently does not ship to any P.O. BOX address, or APO, FPO, and DPO military addresses. Orders placed with these shipping addresses will be automatically flagged by our system and cancelled prior to shipment.
Shipping Zone Shipping Method Shipping Cost (Base) Est. Delivery Time
United States Standard Shipping $12 7–14 Days
United States Fast Shipping $35 5–7 Days
US Alaska / Hawaii Standard Shipping $35 7–14 Days
United Kingdom Standard Shipping $15 7–14 Days
Canada Standard Shipping $15 7–14 Days
Australia / New Zealand Standard Shipping $18 7–14 Days
France Standard Shipping $17 7–14 Days
Germany / Italy / Austria Standard Shipping $17 7–14 Days
Denmark / Finland / Netherlands / Poland / Sweden / Ireland Standard Shipping $17 7–14 Days
Norway Standard Shipping $17 7–14 Days
EU Countries
Belgium, Croatia, Czechia, Greece, Iceland, Ireland, Luxembourg, Portugal, Romania, Spain, Bulgaria 		Standard Shipping $17 7–14 Days
Other EU Regions
Gibraltar, Hungary, Jersey, Kosovo, Latvia, Lithuania, Malta, Slovakia 		Standard Shipping $20 7–14 Days
Switzerland Standard Shipping $17 7–14 Days
United Arab Emirates Standard Shipping $20 7–14 Days
Singapore Standard Shipping $15 7–14 Days
Japan Standard Shipping $15 7–14 Days
Thailand Standard Shipping $15 7–14 Days
South Korea Standard Shipping $12 7–14 Days
Hong Kong SF Express $10 3–5 Days
Taiwan SF Express $12 3–10 Days

The base shipping cost, countries and regions listed above may change due to route adjustments by our international logistics partners. Any such changes may not be reflected in this table in a timely manner. 

3 Shipment Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information typically becomes available within 24–72 hours after shipment.

4 Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. Below is a summary of how duties and taxes are handled in different regions.

i United States: Eligible shipments to the U.S. are currently within a duty-exempt threshold, so most customers will not be charged additional customs fees.

European Union (EU): We handle customs clearance through the IOSS (Import One-Stop Shop) system. For most EU orders, all duties and taxes are settled at checkout, meaning you will not need to pay any additional fees upon delivery. Exceptions apply for Switzerland and a few other EU-adjacent territories.

Other European Countries: For European countries outside the EU, customs clearance procedures and shipping methods vary significantly. We cannot guarantee that no additional duties or taxes will apply.

Rest of the World: For all other destinations, customs duties, taxes, and fees may be imposed by the destination country and are the responsibility of the customer. Please check with your local customs office before placing an order.

5 Failed Delivery, Incorrect Address & Rejected Packages

Customers are responsible for providing accurate shipping information and ensuring someone is available to receive the package at the delivery address.

If a package cannot be delivered for any of the following reasons:

  • Incorrect or incomplete shipping address
  • Customer refusal to accept delivery
  • No one available to receive the package
  • Failure to collect the package from the local carrier or post office

Any additional shipping, return, tax, or handling costs resulting from these circumstances will be the customer’s responsibility.

! Package Recovery & Reshipping: If the package can be recovered or redirected, additional costs may apply, including return shipping fees, local handling fees, taxes, and the cost of resending the package.
! Package Disposal: If the package cannot be returned and is disposed of by the carrier, you may be held responsible for the full value of the shipment.

We strongly recommend double-checking your shipping information carefully before placing every order. For those orders, please refer to our Refund Policy.

6 Damaged or Lost Packages

iKOOLCORE is not responsible for damage or loss caused by the shipping carrier after the package has been handed over for delivery.

If your order arrives damaged, please follow these steps:

  • Contact the shipping carrier immediately to file a damage or loss claim.
  • Keep all original packaging materials and damaged items for inspection.
  • Contact the iKOOLCORE support team and we will assist you with the claim process.

7 Delivery Delays

Delivery times are estimates provided by shipping carriers and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including:

  • Customs clearance procedures
  • Weather conditions
  • Carrier operational delays
  • Public holidays in the destination country
  • Incorrect or incomplete shipping information
i If your package is delayed, check your tracking information first. If you need further assistance, contact our support team at service@ikoolcore.com.

8 Contact Us

If you have any questions about this Shipping Policy, please don’t hesitate to get in touch:

Email: service@ikoolcore.com