Refund policy


Last updated: Jun 2026

At iKOOLCORE, we are committed to providing high-quality products and a fair shopping experience for every customer. Refunds are available only under the circumstances described below.

1 Package Not Received

If you did not actually receive your package due to carrier or seller-related reasons, you may be eligible for a refund or replacement after our investigation.

Eligible Situations

  • Package lost during transit.
  • Carrier delivery failure.
  • Verified logistics issue.
  • Fulfillment error caused by us.
! Not Eligible
• Tracking shows successful delivery with no carrier error.
• Incorrect or incomplete shipping address provided by the customer.
• Customer refused delivery.
• Package was not collected from a pickup location.

2 Dead on Arrival (DOA)

If you believe your product arrived DOA, contact us within 7 days after delivery.

! Submitting a DOA claim does not automatically mean the product will be recognized as defective.

Verification

We may request photos, videos, packaging images, serial numbers, or other evidence as part of the investigation.

Option A — Return the Product

We may require the product to be returned for inspection before approving a refund or replacement.

Option B — Verified Product Destruction

If returning the product is impractical, we may authorize verified destruction. Clear photo or video evidence showing complete destruction must be provided exactly as instructed.

i Refunds Without Product Verification
To prevent fraudulent claims, we generally do not approve refunds without product verification. • Return the product for inspection; or
• Complete verified product destruction. Requests for a refund while keeping the product ("Refund Without Return") may be declined.

3 Fraud Prevention

We reserve the right to decline a refund claim under any of the following circumstances:

  • Claims cannot be verified.
  • Evidence provided is insufficient.
  • Customer refuses to cooperate with the investigation.
  • Evidence indicates abuse or fraud.

4 Refund Method

  • Refunds are issued to the original payment method.
  • Shipping fees are generally non-refundable unless the issue was caused by our error.
i Refund Calculation
Refund Amount = Total Amount Paid − Outbound Shipping Cost (non-refundable, already incurred by the carrier) − 20% Package Handling Fee - Restocking Fee (15% of the item price) − Depreciation (for missing accessories, damaged packaging, or incomplete returns) - Second domestic shipping attempt (if applicable)

5 Contact Us

If you need to submit a refund request, please contact us with the following information:

  • Order Number
  • Email address used for the order
  • Description of the issue
  • Any supporting photos or videos

Email: service@ikoolcore.com

ⓘ Important Notice
By placing an order, you acknowledge and agree to this Refund Policy. We reserve the right to investigate every claim and determine the appropriate resolution based on the available evidence.