1 7-Day Return Window

We offer a 7-calendar-day unconditional return window for eligible products.

You may request a return within 7 calendar days after the package has been successfully delivered according to the carrier’s tracking information.

Requests submitted after this period may not be accepted unless otherwise required by applicable law.

2 Return Eligibility

To qualify for a return, all of the following conditions must be met:

• The package must remain unopened and unused.
• The factory seal and original packaging must be intact.
• The product must remain in the same condition as when it was delivered.
• All original accessories, manuals, inserts, protective materials, and packaging must be included.
• We may require photos and/or videos to verify the condition of the package before approving the return.

If any of the above conditions are not satisfied, we reserve the right to reject the return request.

3 Return Authorization

Do not return any package without contacting us first.

Before returning any item, you must email our Customer Support Team to obtain a Return Merchandise Authorization (RMA).

Email: service@ikoolcore.com

4 Return Shipping Costs

The customer initiating the return is responsible for:

• Return shipping charges
• Shipping insurance (if purchased)
• Any carrier service fees
• Packaging costs
• All other expenses associated with returning the package

Original shipping charges (if any) are non-refundable unless otherwise required by applicable law.

5 Customs Duties, Taxes & International Fees

For international returns, the customer is solely responsible for any costs incurred during cross-border transportation, including but not limited to:

• Import duties
• Customs clearance charges
• Brokerage fees
• Taxes
• Government-imposed fees
• Carrier handling fees
• Any other applicable international charges

If customs authorities or the carrier charge us any fees to receive the returned package, we reserve the right to deduct those charges from the refundable amount where permitted by applicable law.

6 Return Address

Please ship your return only after receiving return authorization.

7 Tracking Number Requirement

After shipping your return, you must send the return tracking number to our Customer Support email as soon as possible.

This step is mandatory to ensure we can identify and monitor your returned package.

8 Inspection & Refund Processing

After the returned package arrives at our warehouse, our team will inspect the product to verify that it meets all return requirements.

If approved, your refund will be issued to the original payment method.

Please note:

• Shipping fees are generally non-refundable.
• Refund processing time depends on your payment provider.
• If the returned product fails inspection, the return may be rejected or a partial refund may be issued where applicable.

9 Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been opened, activated, installed, or used.
• Products with damaged or missing original packaging.
• Items missing accessories or documentation.
• Gift cards.
• Digital products or software licenses.
• Customized or personalized products.

10 Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.
• Photos of the shipping box.
• Photos or videos showing the issue.

Once verified, we will provide an appropriate solution, which may include replacement, repair, or refund at no additional cost to you.

11 Lost Return Shipments

The customer is responsible for the returned shipment until it is successfully delivered to our designated return address.

We strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost or damaged during transit.

12 Refused Deliveries

If a package is refused by the customer or cannot be delivered due to an incorrect shipping address provided by the customer, any return shipping charges, customs duties, taxes, storage fees, or other related expenses imposed by the carrier may be deducted from the refundable amount.

13 Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, it can no longer be canceled and must instead follow this Return Policy.

14 Consumer Rights

This Return Policy does not affect any statutory rights that consumers may have under applicable consumer protection laws in their country or region.

15 Return Approval

All returns are subject to inspection and approval after the returned item has been received by our warehouse.

We reserve the right to refuse any return or reduce the refundable amount if the returned product does not meet the eligibility requirements described in this Return Policy, including but not limited to products that have been opened, used, damaged, altered, or returned without prior authorization.

Refunds will be issued only after the returned item has successfully passed our inspection and has been approved by our Returns Team.

Nothing in this Return Policy limits or excludes any consumer rights that cannot be waived under applicable law.

16 Contact Us

If you have any questions or need to request an RMA, please contact us:

Customer Support
Email: service@ikoolcore.com