Freezing/Reboot Troubleshooting for R2 Max

1 Check Memory Brand and Capacity

Please specify the brand and capacity of the memory you're using. If it's a brand and capacity we haven't tested before, it might be the cause of instability and reboots.

Recommendation: We recommend using Samsung memory, as we haven't encountered any issues with that brand. For other brands, please conduct actual tests to confirm compatibility, and be especially cautious with counterfeit products.

2 Update or Reflash the BIOS

Please try updating your BIOS to the latest version (v1.1), download it from dl.ikoolcore.com. If you already have v1.1, we recommend reflashing it, as we've recently optimized a minor bug in the BIOS without changing the version number.

3 Reinstall the System and Run Stability Tests

We suggest reinstalling Windows 10 or 11 and using AIDA64 to test for stability issues. If you encounter any hardware errors, try replacing the memory and hard drive to continue testing. The testing period can last 7-10 days with continuous full-load AIDA64 testing.

• Reinstall Windows 10 or Windows 11.
• Run AIDA64 stability testing.
• If a hardware error appears, replace the memory and hard drive to continue testing.
• Test for 7-10 days under continuous full load.

4 Check the Power Adapter on N305 and N355 Models

If you have the N305 or N355 processor model, we recommend testing with a more powerful power adapter (DC IN 12V 5A 60W or 19V 3.32A 65W). The standard power adapter might not provide enough power for the device when using large-capacity memory and SSDs, potentially causing unexpected freezes or reboots.