What is Pre-order?
Pre-order is a sales activity conducted by iKOOLCORE where customers can place orders in advance before the newly released products are fully prepared and ready for shipment. This allows customers to receive their orders promptly as soon as the products are in stock. Pre-orders from iKOOLCORE typically come with various benefits such as free shipping or price discounts, which may vary depending on the specific product. The exact shipping time for pre-order items is determined by the shipping date mentioned in the product description.
What is the After-Sales Policy?
Our after-sales policy is designed with the aim of ensuring customer satisfaction. If you are not satisfied with your purchased item or encounter any quality issues, please feel free to reach out to our customer service team. We are committed to resolving any problems to the best of our abilities. The specifics of our return and exchange policy may vary depending on the product and circumstances, so please refer to the detailed return and exchange policy provided on the following page.
As for lost packages, we will actively assist you in resolving the issue.
How Long Does Shipping Take？
The delivery time depends on your country and region. Packages are shipped from our warehouse in Shenzhen, China. Generally, if you choose standard shipping, your package should arrive in 14-21 days. If you opt for expedited shipping, you can expect your package in 7-14 days. The actual delivery time may vary based on your country, region, and the availability of logistics resources. Typically, we dispatch your package within 3-5 business days after receiving your order.
What is the Warranty Period?
Typically, the warranty period for our products begins from the day you receive the goods and lasts for one year. If, after one year, the product encounters any issues such as malfunction, damage, or becomes unusable, please feel free to reach out to us. We will be proactive in providing assistance.
What is the Default Pre-installed Operating System?
Since each user's specific usage requirements vary, when you purchase a configuration with a hard drive, we do not pre-install any operating system. Therefore, we kindly request our customers to install the operating system themselves after receiving the product.
Due to certain NVMe SSD not being compatible with VMware ESXi(), it may not be possible to install the ESXi system. In such cases, you may consider replacing the SSD with a compatible one or exploring alternative solutions like Proxmox.
(The 128GB SSD we offered does not support ESXi, but other capacity M.2 NVMe SSD are compatible with ESXi)