After-Sales Service Support

Dear Customer,

If you have purchased a product from our iKOOLCORE line and have encountered hardware-related issues, such as interface malfunctions, display output problems, failure to power on, or issues resulting from self-initiated BIOS updates, please use our aftersales request form.

How to Request Aftersales Service:

  1. Fill out this aftersales service request form below.
  2. Describe the issue in detail, including the device model, the malfunction, and when it occurred.
  3. Upload any relevant images or videos to help us better diagnose the issue in the replied email.

After submitting your request, our aftersales team will contact you as soon as possible to schedule a repair or provide other solutions. For issues caused by user actions, there may be a nominal service fee. We appreciate your understanding.

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