After-Sales Service Support
Dear Customer,
If you have purchased a product from our iKOOLCORE line and have encountered hardware-related issues during its usage, you can use this aftersales request form. These issues may include interface malfunctions, display output problems, failure to power on, or even situations where self-initiated BIOS updates have resulted in a non-operational state.
Please use this form to get in touch with our aftersales team, and we will provide you with repair services and guidance based on your specific circumstances. We will offer you the best repair recommendations and services tailored to the particular malfunction you are experiencing. Please understand that for some issues caused by user actions, we may need to charge a nominal fee for the services rendered. We appreciate your understanding in this matter.
How to request aftersales service:
- Fill out this aftersales service request form: [Link to your aftersales service form].
- Please describe the issue you are experiencing in detail, including the device model, the malfunction, and when it occurred.
- Upload any relevant images or video documentation to help us better diagnose the issue.
- After submitting your request, our aftersales team will be in touch with you as soon as possible to schedule a repair or provide other solutions.
Frequently asked questions:
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Q: Can I get free repairs within the warranty period?
A:We are very sorry if your product malfunctions within the one-year warranty period. According to our quality control data from R1 to R2, the after-sales failure rate is lower than 0.5%. If you encounter a malfunction, please contact our customer service center via service@ikoolcore.com in advance. Our customer service team will initially locate the problem based on the actual description of the malfunction. If the problem can be solved with simple troubleshooting, our customer service will provide you with the correct guidance to eliminate the problem. If the malfunction does require return for repair, we will provide you with clear instructions for the return and repair process. The consumer is responsible for the shipping cost of returning the product to the after-sales center, and we will bear the shipping cost of returning the repaired product to your country or region. - Q: How long will repairs take?
- A: The time required for repairs will depend on the severity of the malfunction and the availability of parts. In general, repairs will be completed within 5-10 business days once revieved the unit by us.
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Q: Can I repair the device myself?
A: Unless you have the necessary expertise and repair experience, we recommend that you do not attempt to repair the device yourself. Disassembling or repairing the device yourself may void the warranty and could cause further damage.
We strive to provide you with satisfactory aftersales service. If you have any questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and support!
Customer Service Team
