Why not Amazon/AliExpress
Last updated: September 11, 2026
At iKOOLCORE, we are committed to delivering genuine, high-quality products with the safety, warranty coverage, and customer support our customers expect. To protect those standards, we sell directly to customers through our official website only.
1 Our Official Sales Channel
The only online sales channel currently operated and recognized by iKOOLCORE is:
Official Website: www.ikoolcore.com
Genuine iKOOLCORE products should be purchased only from this website. We do not currently operate storefronts on Amazon, AliExpress, eBay, or any other third-party marketplace, auction site, social media shop, or marketplace seller account.
If a sales channel is not expressly listed on our official website, please treat it as unauthorized.
2 Why We Do Not Sell on Amazon or AliExpress
Our direct-to-consumer model is a deliberate choice. Selling only through our official website helps us:
- Control inventory, handling, packaging, and shipping conditions.
- Ensure that customers receive complete, genuine products with the correct documentation.
- Provide consistent warranty and after-sales support with accurate purchase records.
- Reduce the risk of counterfeit, repackaged, gray-market, or tampered products.
- Maintain clear accountability and communication with our customers.
This decision is not a comment on any particular marketplace. It simply reflects iKOOLCORE's current sales model and quality-control priorities.
Choosing not to sell on Amazon, AliExpress, or similar marketplaces does not mean we offer a weaker shipping experience or less responsive after-sales service. Genuine orders placed on our official website continue to receive reliable logistics and dedicated customer support. We choose this sales model in part to avoid paying 8%-15% of each sale's revenue in marketplace fees and to reduce exposure to abusive or inconsistent return activity. Controlling our own sales channel helps us maintain fair and sustainable service for customers.
3 No Authorized Dealers or Resellers
iKOOLCORE has not authorized any individual, company, distributor, wholesaler, retailer, agent, or online seller to sell iKOOLCORE products on any platform. We do not currently use authorized dealers or resellers.
Any claim that a store is an official or authorized iKOOLCORE seller should be treated as unverified and should not be relied upon unless that status is expressly published on our official website or confirmed by iKOOLCORE in writing.
4 Products Offered on Amazon, AliExpress, or Other Platforms
Because iKOOLCORE does not sell on Amazon, AliExpress, or any other third-party platform, any iKOOLCORE-branded product offered on those platforms is not sold by us. Please treat such a product as suspected counterfeit or unauthorized unless iKOOLCORE confirms otherwise in writing.
This applies regardless of the seller name, price, product images, reviews, claimed warranty, or statements made by the seller.
5 Before You Buy: Reference Examples
The examples below are provided for buyer education. They are based on publicly available product information and iKOOLCORE's current technical review. They are not legal conclusions.
- Confirm that the website address is exactly www.ikoolcore.com.
- Check that the product name and model match an item currently published on our official website.
- Do not rely on seller logos, invoices, screenshots, or claims of authorization.
- If a seller says the product is covered by iKOOLCORE support, contact us before paying to verify the claim.
- If you are unsure, email service@ikoolcore.com before placing an order.
Case 1: A Customer-Provided Invoice
Reference: A third-party seller provided an invoice and directed the buyer to contact iKOOLCORE for after-sales support.
Documents can look convincing, but they do not prove that an order was placed through an official iKOOLCORE channel.
Buyer reminder: Only an order created on www.ikoolcore.com and present in our order records qualifies for iKOOLCORE warranty and support.
View example details
Example material: invoice provided by a customer after a suspected unauthorized sale. This example is shared for awareness and does not identify any buyer.
Invoice provided by a customer in a suspected unauthorized iKOOLCORE sale.
DOTX Nuctek7 Mini PC image provided for comparison with the iKOOLCORE R2 Max.
Case 2: DOTX Nuctek7 Mini PC
Confirmed comparison: iKOOLCORE has confirmed that the DOTX Nuctek7 Mini PC closely copies the hardware configuration and exterior design of the iKOOLCORE R2 Max. We consider this to be deliberate imitation by the manufacturer.
Please purchase with caution and do not treat this product as an official iKOOLCORE product.
Buyer reminder:
- Do not treat this as an official iKOOLCORE product.
- Third-party purchases do not receive iKOOLCORE warranty, return, repair, or support.
View listing and source details
Case 3: DOTX Mini PC N100 and a Rebranded Listing
Confirmed comparison: iKOOLCORE has confirmed that the DOTX Mini PC N100 closely copies the structural design of the iKOOLCORE R2. We consider this to be deliberate imitation by the manufacturer.
Safety caution: Our review confirms that the side USB-C port on the DOTX Mini PC N100 lacks hardware protection. Do not insert a USB-C power adapter into that port, as it may burn out the CPU. The iKOOLCORE R2 does not have this unprotected design.
The same design also appears under the VTEX name, which shows how similar products can be relabeled. Please purchase with caution.
Buyer reminder:
- Verify the manufacturer and warranty terms before buying.
- If you already have a similar device and are unsure about it, stop using it and contact the seller or platform.
View listings and source details
DOTX Mini PC N100 image provided for comparison with the iKOOLCORE R2.
VTEX-branded mini PC image showing a rebranded variant of a suspected copycat product.
ARKKVM product image provided for comparison with JetKVM.
Case 4: ARKKVM and Similar KVM Products
Confirmed comparison: Based on iKOOLCORE's technical comparison, ARKKVM closely copies JetKVM's hardware design. We consider this to be deliberate imitation by the manufacturer. JetKVM is a separate product developed by the JetKVM team.
Please purchase with caution. This example is provided for buyer awareness because the JetKVM team may prefer not to discuss such comparisons publicly.
Buyer reminder:
- ARKKVM is not an iKOOLCORE product.
- Do not assume that it is a JetKVM product or that it receives JetKVM or iKOOLCORE support.
- Verify the manufacturer and warranty terms before buying.
View website and source details
These comparisons are based on publicly available product information as of September 11, 2026. They are provided to help buyers avoid confusion, do not assert that any person or company has violated the law, and are not legal conclusions. Product information may change, so verify the current manufacturer, warranty, and support terms before purchase.
6 Warranty and After-Sales Coverage
Our warranty, return, replacement, repair, refund, and technical-support commitments apply to genuine iKOOLCORE products purchased from the official website and supported by a valid order record in our system.
Products purchased from Amazon, AliExpress, or any other unauthorized channel are generally not eligible for warranty service, repair, replacement, return, or refund from iKOOLCORE.
We may offer limited advice or investigate a report, but providing that assistance does not mean the product is genuine or that the purchase is covered by our warranty.
7 What to Do If You Purchased from an Unauthorized Channel
If you believe you purchased a possibly unauthorized or counterfeit iKOOLCORE-branded product, we recommend that you:
- Stop using the product and disconnect it from power until its authenticity is confirmed.
- Contact the seller and the marketplace where the purchase was made to request a refund.
- Open a dispute with the marketplace and your payment provider or card issuer if the seller does not provide a satisfactory resolution.
- Keep the order information, listing URL, seller name, product packaging, photos, and all communications with the seller.
- Observe all return and dispute deadlines set by the marketplace or payment provider.
8 How to Report a Suspicious Listing or Seller
We appreciate reports from customers who encounter suspicious iKOOLCORE listings. To help us investigate, please send the following information when available:
- The marketplace name and the full listing URL.
- The seller or store name.
- The listing title, product name, and screenshots of the listing.
- Your order information and copies of communications with the seller.
- Any packaging or product photos that may help identify the item.
For your security, do not include full payment-card numbers, passwords, or other unnecessary sensitive information.
9 Contact Us
If you have questions about an official sales channel, want to verify a listing, or need to report a suspicious seller, please contact us:
Customer Support
Email: service@ikoolcore.com
Official Website: www.ikoolcore.com
This page is provided for customer information and safety. iKOOLCORE may update this policy from time to time and reserves the right to investigate any unauthorized listing, claim, or report. Nothing on this page creates a warranty or after-sales obligation for products purchased outside our official sales channel.