iKOOLCORE Power Adapter for R1/NUC

Pre-order is a sales activity conducted by iKOOLCORE where customers can place orders in advance before the newly released products are fully prepared and ready for shipment. This allows customers to receive their orders promptly as soon as the products are in stock.

Our after-sales policy is dedicated to ensuring your satisfaction. If you're not happy with your purchase or encounter quality issues, please contact our customer service team. We're committed to resolving any problems to the best of our abilities. Details of our return and exchange policy vary by product and circumstances, so check our comprehensive policy on the following page.

Regarding lost packages, we'll actively assist you in resolving the issue.

The shipping time depends on your location and country. Generally speaking, packages shipped to North America take 7-21 days, packages shipped to Europe take 14-21 days, and packages shipped to Australia take 14-21 days. The actual shipping time may vary depending on the shipping resources available in your local area. If you have not received your package within 30 days, please contact us for assistance. We also recommend that you purchase the Green Shipping Protection service from Seel when placing your order.

One-year hardware warranty is available, starting from the date of receipt.

No, all machines come un-preinstalled with any operating system. This is because we believe that each customer has their own unique needs and requirements. We will also not be providing any firmware support beyond BIOS firmware support in the future.